Return Policy

Mattress Return Policy

Effective 2/25/10 - All memory foam mattresses purchased directly from OvernightMattress.com may be exchanged or returned under our 120-Night Risk Free In-Home Trial, as follows:

• If you decide to return your PureBliss mattress, we arrange and pay for the return shipping and you receive a full, 100% mattress refund, with no additional fees of any kind, period.
• You may initiate a mattress return only after 30 days from Invoice.
• You may exchange your mattress at any time during the 120 Nights.
• In the event of an exchange, we will ship your replacement mattress or component first, and will expect you to have the original mattress repacked and ready for pickup within 15 days.
• We will cover the cost of shipping only on the first exchange, however, there is no limit to the number of exchanges during the 120 Nights.
• Mattresses must be returned in good, clean condition (no hair, stains or other foreign material) allowing us to donate returned mattresses to charity.
• You are responsible for repacking the mattress and for finding the necessary re-packing materials (i.e. plastic bags, boxes, packing tape etc). We do not expect you to compress, or put the mattress back in the original box. Free boxes can often be found at appliance and furniture stores. We do not cover the cost of these packing materials if free options cannot be found. After submitting a Mattress Exchange/Return Form, you will receive additional instructions by email including an RMA number (Return Number).
• The entire mattress (zippered cover, inner foam, etc) must be returned as one complete unit or package, unless arranged differently by your Returns Representative.
• This Mattress Return Policy only applies to your first mattress purchase. In the event of a return or exchange of any subsequent mattress purchase, you will be responsible for paying all shipping charges.
• If you order the incorrect size mattress and would like to exchange for a different size, you will be responsible for the round-trip shipping charges to exchange the mattress.
• If you mis-order the firmness level you desire for the mattresses that come in two different firmness options (Bamboo 12" or Energy-Max 11"), you will be responsible to pay the round-trip shipping charges to exchange. For this reason, please be careful to select the correct firmness level of your choice. If you are unsure, please call our friendly customer care specialists for assistance.
• We reserve the right to fully refund the purchase price of the mattress without picking up the mattress from your home.
• This policy applies to all standard sizes of PureBliss mattresses:  Twin, Twin-XL, Full, Queen, King & Cal-King.

To initiate a mattress exchange or return, please begin by submitting our Mattress Exchange/Return Form. You will need your Invoice number to begin using this form. Please remember, exchanges can be made at any time during the 120-Night In-Home Trial, but you must wait 30 days from the date of Invoice before returning your mattress. This policy ensures that you've allowed enough time for your body to adjust to the feel and support of your new memory foam mattress.

Repacking your mattress for return:

After submitting your Mattress Exchange/Return Form and receiving your RMA number, please do the following:

• Place the mattress in a plastic bag.
• Place the mattress in a cardboard box. Alternatively, you may piece together several large boxes. Make sure all seams are securely closed with packing tape.
• Email (or call) your Returns Representative, and provide them with the dimensions of your mattress box (Length, Width & Height). They will schedule the return and email you the return label.
• Print out and securely tape the return label (Bill of Lading) to the box.

Free or Promo Items - Return Policy

If your mattress comes with a free Bedpack or other promotional items, these must be returned with your mattress. There will be no additional fees charged for the return of any promotional item that was included free with purchase.

Other Items - Return Policy

• Custom Size and Clearance Bin mattresses may not be returned.
  
  
• RV Mattresses:  RV mattresses are returnable under the 120-Night Trial period, but will incur a 30% Return Processing fee.
  
  
• Foundations:  Foundations may be returned within the 120 night trial period and will be assessed a 10% Return Processing fee. Foundations returns are only accepted in the original box and must include all of the original parts in order to receive the full refund, minus the 10% fee. In the event of an exchange or a return, we pay the roundtrip shipping charges.
  
  
• Pillows, Sheets, Bedpacks:  Unopened, unused Sheets, Pillows and Bed Packs may be returned within 30 days of Invoice, when purchased separately. They will, however, incur a 20% restocking fee and roundtrip shipping charges. When purchased with a mattress, these items may be returned within 120 days of Invoice. Once opened, we cannot accept returns of any Pillows, Sheets or Bedpacks (unless included free with purchase).
  
  
• Memory Foam Toppers:  All memory foam toppers (purchased separately) may be returned within 30 days of Invoice, and will be assessed a 20% Return Processing fee. Our 120-Night Risk Free Trial does not apply to the purchase of memory foam toppers (because their performance is dependent on the surface on which they're placed). In the event of an exchange or a return, the customer is responsible for paying the roundtrip shipping charges.
  
  

Do you charge restocking fees?

No fees of any kind are charged in the event of a PureBliss mattress return. RV sizes will incur a 30% Return Processing Fee.

Please see Other Items - Return Policy for details on the Restocking Fees or Return Processing Fees for other items.

What will happen if I want to cancel my order?

Overnightmattress.com processes and ships orders very quickly. If you place an order before 12:00 Noon EST, it will be shipped out the same day (unless the item is not in stock, in which case you will be notified by email or phone). Because of this quick turn-around time, it is very difficult to stop an order once it has been created. If an order has been shipped, it cannot be cancelled and our Refused Delivery Policy will apply (below).

What will happen if I refuse delivery?

If you refuse delivery and the mattress is not damaged, the product will be returned to us. These refused orders will be subject to round trip shipping charges before a refund is issued. There is no restocking fee assessed.

What if the product is defective or damaged during shipping?

If you receive a defective or damaged product, please call Customer Service on our Toll-Free number immediately after delivery. The defect or damage will be noted on your account, and at our expense, we will arrange for your item to be picked up. As soon as we receive and inspect the defective/damaged item, we will immediately ship your replacement.

How long will it take to receive my refund?

If you choose to return or refuse delivery of an item, your refund will be processed in 4 to 6 weeks from the time we receive the product in our facility. Any refund due in the event of an exchange will be processed in 1 to 2 weeks from the time we receive the item. To expedite your refund, please follow the necessary steps found in our Mattress Return Policy.